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Welcome to Artori Design !

User Agreement and Disclaimer

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

Access to and use of this site are subject to the following terms and conditions and all applicable laws. Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration, or update at any time and at the sole discretion of Artori Design. If you do not agree to any term or condition, you should not use this site.

Shipping & Returns

ORDER PROCESSING AND SHIPPING 

Order processing:

All orders will be processed and dispatched within 1-3 business days. Orders placed Thursdays after 2:30pm (GMT +2) through Saturdays will be processed on Sundays.We will confirm receipt of your order by email. For your convenience you will receive tracking number and tracking URL once available (after the package has been dispatched).If shipping confirmation email is not received please check your SPAM folder. If not found there either, please contact us at sales(AT)artoridesign.com including your order number.

Shipping: 

To USA: Our products are available for shipping from a fulfillment center in the USA. Optional shipping methods: Standard delivery (within 7 business days) and Expedited delivery (within 3 business days). For Next Day delivery please contact us via e-mail at sales(AT)artoridesign.com. If an item is out of stock in the US we will contact you with further details about shipping options and delivery times and costs.

To the rest of the world we ship from Israel.  Optional shipping methods: Registered mail service (within 15 business days) or Express mail service - EMS (within 4-6 business days)Due to weight limitations all packages weighing over 2 kgs will be shipped via EMS. 

Shipping charges

All product prices are ex-works.  Shipping charges are quoted separately. The cost of shipping shall be paid by the Customer unless special promotions clearly state otherwise. The shipping cost is determined by destination and weight of goods, including any outer packaging as shall reasonably be required to ensure that no damage occurs during transit.  

Import duty

Most shipments will incur no charges at all. However, it is possible your country will ask you to pay duties & taxes on the goods you are importing. Each country has its own laws and the amount payable varies from one item to the next. We cannot provide a value of duties & taxes before an order has shipped, this is at the discretion of the Customs Authority. Any duties & taxes are the responsibility of the receiver and should be paid prior to, or on receipt of goods to the carrier upon its request. 

RETURNS, REPLACEMENTS AND ORDER CANCELLATIONS

Artori Design wants you to be satisfied with your purchase. If for any reason you are not entirely happy with the products received you may return them to us within 7 calendar days of receipt. Please send us a notification e-mail to sales(AT)artoridesign.com with the details of your return. We will happily replace, exchange or refund your items.

All Goods returned must be as new in their original packaging. The responsibility and cost for the return delivery lie with the Customer. Upon return the items will be inspected and if found in good saleable condition a refund will be made within 7 calendar days. 

Damaged Goods:

Please report any damages immediately - no complaints for transit damage can be considered unless made in writing within 7 calendar days of receipt of the package. In your claim please include images of the product, its packing box and the outer box.

Please note that if the order was shipped via Express Mail Service (EMS) a formal complaint to the carrier must be made within 48 hours of delivery, otherwise the carrier's guarantee won't cover for the damage.

Regardless of the shipping service used to delivery the item to you, any damaged item received will be replaced or be fully refunded according to your wishes and instructions. 

Return of mistaken Goods:

If the return is due to our mistake (if we sent the wrong item/ size/ color), Artori Design will pay to ship the return back to us and to ship the replacement to you. 
There are NO refunds allowed on the original shipping cost unless it was OUR mistake or a wrong amount was charged. 

Order Cancellations:

At Artori Design we like customers to be happy not only with the products purchased but also with the service they receive. Most of our orders ship within 24 hours from the time they were received, so if for some reason, you request to cancel your order, we suggest to do that as early as possible.

We will issue a full refund only if the order was cancelled BEFORE it was shipped.

Refunds for orders that have already departed by the time the cancellation notice was received, will be issued only after the package is returned to us, the product(s)inspected and found to be in a saleable condition and within 7 calendar days from receipt. The amount refunded will be the total amount paid less the shipping cost from us to you. Artori Design won't be responsible for the return and its shipping cost in any way.

Payments

We accept the following payment methods: VISA, MasterCard, Diners and Paypal. American Express card holders are welcome to make payments through the Paypal payment gateway.

Privacy Policy & Website Security

PRIVACY POLICY

Your privacy is important to us and we are committed to protecting it. Any private information collected from you during registration to this website and during placement and fulfillment of an order will only be used in accordance with this privacy statement.

Your details are safe with us. We will not sell, distribute or lease any of the personal information including credit card details you shared with us to third parties unless we have your permission or are required by law to do so.

We may collect the following information: full name, contact information including email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers, etc.

This information is required to understand your needs, to improve our products and to provide you with a better service. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We keep a record of your email address. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting. If you prefer not  to receive mailings you may unsubscribe from our email list immediately by clicking the unsubscribe link or by sending us an e-mail to info(AT)artoridesign.com with the word "REMOVE" in the subject line.

WEBSITE SECURITY 

The security of your personal information is very important to us. In an effort to protect it when purchasing our designed gifts, we use Secure Sockets Layer (SSL) technology with 256 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet.

We ensure your personal information is safe when shopping for designed gifts on our site.
When visiting a page on our site that includes any of your personal information, you will see on the bottom of your browser window, an icon of a closed lock or an unbroken key (depending upon your browser), this indicates that you have successfully connected with our secure server.

Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you contact us by phone or e-mail (sales(AT)artoridesign.com) to securely place your order and to provide all the necessary information required to proceed with its fulfillment.

Cookies - what are they and how we use them

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info(AT)artoridesign.com

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info(AT)artoridesign.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Copyright notice

This World Wide Web site and all of its content, including but not limited to the text and images used herein and their arrangement, is copyright © 2009-2016 Artori Design.

Usage of any of its content may be done only after receiving a written consent from Artori Design. Images used in any media for commertial / public / private purposes must provide a proper credit to Artori Design.  

Disclaimer

There are certain risks in using any information, software, or products found on the Internet; and Artori Design cautions you to make certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet. Visitors to our site assume all responsibility and risk for the use of this Web Site. Information published on this Web Site is provided without charge as a convenience to visitors, to be used for informational purposes only. ALTHOUGH REASONABLE CARE HAS BEEN TAKEN WITH REGARD TO THIS SITE'S CONTENT, Artori Design DOES NOT WARRANT OR REPRESENT THAT THIS SITE'S CONTENT IS ACCURATE, COMPLETE, OR UP-TO-DATE, NOR DOES IT WARRANT OR REPRESENT THAT ACCESS TO AND USE OF THIS SITE OR THE SERVER WHICH MAKES IT AVAILABLE WILL BE UNINTERRUPTED, ERROR-FREE, AND FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT OF THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS FOR WHICH Artori Design ASSUMES NO RESPONSIBILITY. ALL OF THE MATERIALS PROVIDED HEREIN, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Artori Design DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Limitation of Liability

Artori Design is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site. In no event shall Artori Design be liable for any special, direct, indirect, incidental, or consequential damages, or of any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the Artori Design Web Site. Notwithstanding the above, in no event shall Artori Design's total liability to you for any and all claims, damages, losses, and causes of action exceed the amounts paid to Artori Design by you in connection with the transaction claimed by you to give rise to your claim.

Jurisdiction and choice of law

Customers accept that dealing with Artori Design they agree to these Terms and Conditions and that any contract formed with Artori Design will be a contract under and subject to the laws of  the State of Israel whose courts will have exclusive jurisdiction in the determination of any disputes. 

Changes to this policy 

This policy is variable and subject to change without notice and Artori Design reserve the right to vary these terms from time to time as we see fit. Furthermore these terms may be withdrawn without notice and may vary from contract to contract.